What is SpaceMate?

SpaceMate is an online platform that connects individuals looking for storage space with hosts who have available space to rent.

Who can use SpaceMate?

Anyone over the age of 18 can use SpaceMate as a Host or Renter, subject to compliance with our Terms of Service.

How does SpaceMate work?

Hosts list their available space on the platform, and Renters browse listings to find suitable storage options. Renters then book the space through SpaceMate's platform.

What kind of spaces can be listed on SpaceMate?

Hosts can list various types of spaces, including garage space, spare rooms, sheds, or any other suitable storage area.

How do I pay for the storage space?

Payments are processed securely through SpaceMate's platform. Renters pay for the space they book, and Hosts receive payouts through the platform.

What are the responsibilities of Hosts and Renters?

Hosts are responsible for providing accurate listings, maintaining the space, and ensuring the safety of stored items. Renters must adhere to the Host's rules, keep the space clean, and pay for bookings promptly.

What happens if there's damage to my stored items?

Hosts are responsible for damages caused by them to the Renter’s Stored Items. To avoid disputes, Hosts are encouraged to record the initial state of the Stored Items.

Are there any restrictions on what can be stored in the space?

Yes, certain items are prohibited, including explosives, hazardous materials, firearms, and illegal substances. Renters must comply with these restrictions to use the space.

Can I cancel a booking?

Yes, Renters can cancel bookings through their SpaceMate account. However, cancellation policies may apply, and refunds may vary depending on the timing of the cancellation.

What if I have a dispute with my Host or Renter?

If a dispute arises, SpaceMate encourages mediation or arbitration to resolve the issue. If mediation or arbitration is unsuccessful, the matter may be escalated to the courts for resolution.

Is my personal information secure on SpaceMate?

SpaceMate takes data privacy seriously and implements measures to protect users' personal information. However, users should review the Privacy Policy for more details on data handling and security measures.

How do I create an account on SpaceMate?

To create an account, simply visit the SpaceMate website or download the mobile app and follow the registration process.

Can I list multiple spaces on SpaceMate?

Yes, Hosts can list multiple spaces on SpaceMate, provided they meet the platform's guidelines and requirements.

Is there a minimum or maximum rental period for bookings?

The rental period for bookings varies depending on the Host's preferences and the availability of the space. Some Hosts may have minimum or maximum rental periods.

How does SpaceMate ensure the safety and security of stored items?

SpaceMate encourages Hosts to implement security measures such as locks and surveillance cameras. However, SpaceMate does not guarantee the safety or security of stored items and recommends Renters to obtain insurance.

What happens if a Host cancels my booking?

If a Host cancels a booking, Renters will receive a full refund, and SpaceMate's customer support team can assist in finding an alternative storage space.

Can I access my stored items at any time?

Access to stored items may vary depending on the Host's rules and the rental agreement. Some Hosts may provide unlimited access, while others may require advance notice.

What happens if I forget to cancel my booking and do not use the space?

Renters are responsible for cancelling bookings they no longer need. Failure to cancel may result in charges, and refunds are not provided for unused bookings.

Are there any restrictions on the size or weight of items I can store?

Hosts may impose restrictions on the size, weight, or type of items that can be stored in their space. Renters should review the listing details and contact the Host for clarification if needed.

Can I store valuable or irreplaceable items in the space?

While Renters are permitted to store personal belongings, SpaceMate recommends avoiding storing items of high value or sentimental importance. Hosts and SpaceMate are not liable for any loss or damage to stored items.

How do I report a problem with my booking or stored items?

Renters can report issues with their booking or stored items through the SpaceMate platform. SpaceMate's customer support team will assist in resolving the issue promptly and efficiently.